How To Hire Superstars! ©
by Ernest F. Oriente, The Coach

Can a person’s behavior and values really determine if they will be a future SUPERSTAR? And if you knew the formula for only hiring SUPERSTARS and could cut your recruiting costs, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.

Strengthening the interview process: Prepare a consistent written interview game plan, to be used by each person conducting the interviewing for your company.

Prior to the first interview, carefully review each resume looking for any gaps or red flags that need to be resolved in the interview.

Then, identify the values and behaviors of the SUPERSTARS currently employed by your company and use this important data to develop your interview questions to probe for these special attributes.

Next, prepare a list of questions to be asked by each person in the interview process as these questions should focus on the key success factors at your company. For example, if your company is "performance driven", then the behaviors or critical success factors you want to listen for must be consistent with these characteristics.

And lastly, make sure your interview plan includes how to do effective reference checks.

Tip from The Coach: Remember, the single best predictor of future behavior is past behavior and what people have done is less important than who they are. Be certain to conduct multiple interviews as few people reveal much about themselves in one session. And, spend only 20 percent of the interview talking, so you can really "listen" for behavior and critical success factors.


Tip from The Coach: Remember, the single best predictor of future behavior is past behavior and what people have done is less important than who they are. Be certain to conduct multiple interviews as few people reveal much about themselves in one session. And, spend only 20 percent of the interview talking, so you can really "listen" for behavior and critical success factors.


Recruiting close to home: It takes a special kind of person to thrive in a fast growing business and the people who do, tend to spend time (personally and professionally) with people like themselves. So, consider your current employees as your best recruiting source as they understand the soul and spirit of your company. Some major companies hire 50 percent of all new employees from employee referrals and it makes for very cost effective recruiting.

Tip from The Coach: Consider some type of cash incentive or special award to those who refer new employees to your company. Your appreciation will go a long way in helping to find future SUPERSTARS and enhances team spirit. However, just because a person is recommended by a current employee, doesn’t change your thorough employment process.


Using powerful assessment tools: In addition to the traditional interview steps, use written assessments to validate your interview process. This kind of tool can be custom-built for your company and will "benchmark" the behavior and values of your current SUPERSTARS for each key position in your company. Before making your final hiring decisions, you can compare the behavior and values of each potential new hire to your SUPERSTARS and numerically be able to measure and compare any variances.

Tip from The Coach: Once a benchmark has been developed for your company, the accuracy of your hiring will greatly improve. This benchmark will help to reduce employee turnover, increase morale and solidify your company’s position as a market leader. While there are many assessments in the marketplace, it is critical to use validated instruments in your employment process.


Want to hear more about this important topic or ask some additional questions? Fax a quick note on your letterhead to 714-854-3401 and The Coach will fax you a free invitation to be an interactive participant on a LIVE telephone teleconference. And, The Coach will fax you a free* two page behavior and values assessment which can be completed in ten minutes or less. Fax it back to our office at 435-615-8670 and in return, you will be confidentially mailed a dynamic 26 PAGE assessment (a $100 value) outlining your unique behavior and values. The accuracy of this assessment will amaze you and will provide valuable insight about yourself and why this tool is critical in your interviewing process. In summary, hiring SUPERSTARS is vital to the success of your organization. Why not do it right the first time?

Author’s note: Ernest F. Oriente, The Coach, founder of PowerHour®, a professional business coaching service delivering customized training, by telephone, in management, marketing and sales for property management companies, apartment locator/corporate housing services and publishing companies worldwide. We specialize in global distance learning by telephone, using our state-of-the-art conference call system for interactive and dynamic TeleForums. Twice-monthly TeleForums link 10 -100 executives/ professionals/ individuals who are geographically dispersed, in a time efficient and profitable format. PowerHour® is based in ski-town—Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit our TeleForum website: www.coachingsuccess.com. To receive a FREE property management success newsletter send an E-mail to: ernest@powerhour.com. Recent PowerHour® articles have appeared in 1500+ business/trade publications and websites.


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