Business Success While Maintaining Your Sanity! ©
by Ernest F. Oriente, The Coach

Picture this…Captain Craig has invited you to spend a month sailing the Caribbean with all the lobster you can eat! Your captain has only one rule—"no telephone calls".

Will your company run smoothly while you’re gone? Will your clients be well served in your absence?

The information in this article, when put into practice, will reduce your stress, increase your business income, and give you the freedom (and vacation!) you so richly deserve.

Building a winning team: Trust each employee to do their job and be sure each team member feels they are a valuable part of your company team. Set the example for positive interaction between members of your team at all times, even when ideas or performance must be corrected.

Conversely, if you have current employees who are not performing well, consider whether they are a wise investment as your company is only as good as each individual’s contribution.

Tip from The Coach: Hire wisely when building your sales and administrative team and never compromise your standards. Look for the three I’s: intelligence, initiative, and integrity when interviewing for each position, and only hire those who perfectly match the profile of your company. When you find "Superstar" employees, reward them financially and make sure their pay is at market level or above. Lastly, take time to acknowledge each team member’s contribution as the biggest loyalty builder is two simple words--thank you.

Working with your team: Know each team member’s job responsibilities and master them. This gives you a reserve employee and trainer (yourself), but has an added bonus. If you show your sales and administrative team you are willing to learn or have learned his/her job, you are communicating you believe their work has value. Every team member needs to know when they are emptying trash cans, making collection calls, or speaking with an unhappy client, their work is worthwhile and significant.

Tip from The Coach: Establish a training schedule so each person on your team can learn to do at least two jobs, particularly with the computer and for key client services. For critical tasks, at least three people should know how to do each job. Once this training is finished, you will always have an on-site "expert" who can step in when needed.

Giving your best and encouraging the same: Pride in your company and its services always begins at the top and your sales and administrative team will mirror your "exact" views and expectations. If you set an example of making the extra effort, pitching in when needed, caring about your team members, working as a unit to be the best in the your industry, and taking care of the bottom line, your team will follow suit.

Tip from The Coach: Wherever possible, give your employees a stake in the future. Try scheduling a short monthly meeting and ask your team to make suggestions on how to improve your product, your client services, your business efficiencies, and your bottom line. Give monetary rewards when employee ideas produce increases to your profits and give positive encouragement for the process. Lastly, have fun along the way…a good laugh soothes even the toughest of days. Captain Craig, says "ready to set sail?"

Author’s note: Ernest F. Oriente, The Coach, founder of PowerHour®, a professional business coaching service delivering customized training, by telephone, in management, marketing and sales for property management companies, apartment locator/corporate housing services and publishing companies worldwide. We specialize in global distance learning by telephone, using our state-of-the-art conference call system for interactive and dynamic TeleForums. Twice-monthly TeleForums link 10 -100 executives/ professionals/ individuals who are geographically dispersed, in a time efficient and profitable format. PowerHour® is based in ski-town—Park City, Utah, at 435-615-8486, by E-mail or visit our TeleForum website: To receive a FREE property management success newsletter send an E-mail to: Recent PowerHour® articles have appeared in 1500+ business/trade publications and websites.

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